Frequently Asked Questions
Click on the questions below to reveal the answers
Where do you currently ship to?
We are currently shipping nationwide, excluding Alaska and Hawaii.
What if I am not home when the order is delivered?
Not a problem. Your order is shipped using an insulated container with cool packs to maintain temperature. Open when you return and place items into the freezer.
When will my order arrive?
Your order will arrive within 2-4 days of the estimated delivery date.
Will I receive tracking information?
Once your order is shipped, you will receive tracking information via email.
Can I recycle the contents of my shipping supplies?
We invested in Green Cell Foam insulated containers which offers convenient and compostable options. 1. Cut the film on Green Cell + and pull out the foam panels. 2. Recycle the film. 3. Once the foam and film are separated, you’re able to dispose of GCF as you choose. You can dissolve in water, either in your sink or it dissolves in seawater or freshwater. You can compost in any residential or commercial compost facility. The bio-based packaging foam will decompose in 60 days or less when in a moist soil environment. The cool packs are not compostable at this time.
Is there an order minimum for shipping?
Our order minimum varies by location and starts at $95. This will help fill the box and keep everything inside your insulated container safe and frozen.
How much does shipping cost?
This varies by location. Orders starting at $175.00 qualify for free shipping. Any orders not eligible for Free Shipping will be charged $19.99.
How often do you ship?
Weekly, every Monday or Tuesday.